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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Felicia Rodriguez

March 24, 2025

5  out of  5
rating by Felicia Rodriguez
"I have been a customer of Denise Granville at State Farm since the last century! I can honestly say that I have never regretted switching my auto insurance and later adding homeowners and life insurance policies with her. I really appreciate that when I call, I can connect directly with a person from the beginning without having to navigate through a long set of prompts. My most recent contact was with Alex, who assisted me and provided information quickly. Making an appointment is also easy, and I always feel welcome when I talk with anyone in the office. I highly recommend Denise Granville at State Farm."
We responded:
"Oh Felicia -Thank you so much for your kind words and for being a loyal customer for all these years! You are so lovely!! I am thrilled to hear that you’ve had such a positive experience with my team, and I truly appreciate your trust in us for your auto, homeowners, and life insurance needs. I am glad to know that Alex and the rest of my team were able to assist you promptly and that you find it easy to connect with us. Providing exceptional service and making our clients feel welcome is our top priority. Your recommendation means the world to us, and we look forward to continuing to serve you in the years to come. If you ever have any questions or need further assistance, please do not hesitate to reach out. We are always here for you, Felicia!!!!"
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edmund stma

February 13, 2025

5  out of  5
rating by edmund stma
"Good customer service. You can always reach them. They are glad and reachable. Which is unlike my previous insurance provider that just ignore me until they ask me to pay money"
We responded:
"Hi Edmund! Thank you so much for your kind words and for sharing your experience! My team and I are delighted to hear that you find our customer service accessible and responsive. Providing excellent service and being there for our customers is a top priority for us. If you ever need anything or have any questions, please don’t hesitate to reach out. We’re here to help!"
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Paul Lego

February 5, 2025

5  out of  5
rating by Paul Lego
"I have been a State Farm customer for several years now. I moved to State Farm for my home insurance when my prior insurance company left the state and dropped my coverage (at Tahoe). While my insurance coverage at Tahoe has been expensive, I continue to have coverage and Kristy Chiu in Denise Granville’s State Farm office just did a very thorough and helpful review of my policy with me. While I have not dealt at all with the claims side of State Farm, I have been very pleased with the service that I have gotten from Kristy, Denise and State Farm."
We responded:
"Thank you so much for this lovely review, Paul! We are so happy that you trust us to help you with your homeowners policy. We always strive to do our best for our customers, so it means the world that you are pleased with our service. Kristie is pretty amazing, and such an asset to my team. We appreciate you and are very grateful you took the time to write such a positive review:) "
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Melanie Malott

June 5, 2024

5  out of  5
rating by Melanie Malott
"My husband and I started working with Denise's agency when we moved to the bay area in 2022. She was very quick to make sure we got coverage for the state and ensure we had everything that we needed. In 2024 we wanted to do a refresh of our coverage and ensure we had everything that we needed financially for our current stage of life. Kristie Chiu did a great job of hearing our wishes and needs, showing us our options and giving us space and time to think over what would work best for us. I look forward to continuing to work with Kristie and feel confident we can make the right choices with her guidance."
We responded:
"Thank you so much for this wonderful review, Melanie!! We are so appreciative to have you and your husband as a special part of our State Farm Family!! Kristie really puts her heart into helping and guiding our clients into making the right decisions for their insurance protection. If you are pleased, we are so incredibly happy!! We look forward to working together for many years ahead. Many thanks!!!! "
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Henry Ferris

April 18, 2024

5  out of  5
rating by Henry Ferris
"At a later stage in life, I am a first-time car owner, and I relocated after many years in one place. This prompted an increase in my insurance needs, and Denise Granville was the best guide to what I needed. She was informative, compassionate and helpful. I also recently had a collision (not my fault), and the guidance I received from Roxana Alonto was top-grade and calming and expert. When a bump occurred in the repairs, Denise got directly involved. Very impressive. Roxana also goes beyond the norm to help with other needs. You can't be in better hands than with Denise Granville State Farm!"
We responded:
"Henry- you are such a gem, and we all love having you as part of our State Farm Family. We are always here to take care of you, so we are thrilled that you are happy with our service. Roxana does her very best to go above and beyond to help our clients, and she just works from her heart!! I am extremely blessed to have her on my team!! Thank you and tons of appreciation for this extremely kind review!!!"
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Peter Jaeger

February 6, 2024

5  out of  5
rating by Peter Jaeger
"Thorough and efficient review of policies, helpful suggestions regarding coverages, great team, thank you, Peter"
We responded:
"Thank you for this positive review, Peter!! I do feel so blessed to have such a wonderful team. Each one of my team members really cares about our clients. Appreciate you and very happy you are pleased with our service!"
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Katie Mercado

January 9, 2024

5  out of  5
rating by Katie Mercado
"Our agent, Kristie continuously goes above and beyond. After switching from an insurance company where we could never get ahold of an agent, it's so refreshing to have a team who really cares and takes time and consideration to listen and walk us through everything, and answer all of our questions. Thank you Denise, Kristie, + Team!"
We responded:
"KT- thank you so much for taking the time to post such a wonderful review!!! We know how important it is to be available and accessible to our clients. I do take such pride in my amazing team, because they care so much and always give their very best to help our policyholders. It makes us all very happy that you are pleased with our service!!!"
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Mocha V

December 27, 2023

5  out of  5
rating by Mocha V
"We’ve been working with Denise Granville and her staff for over 30 years. They always go above and beyond what is expected. They sincerely care for their clients and we can attest to this as we have been in various car accidents (fortunately all minor fender benders). Their prices are competitive and fair! We highly recommend them to anybody! Thanks Denise for always taking care of us! Mila V."
We responded:
"You are so kind to leave such a lovely review, Mila! You and your family are very special to all of us! We are always here to help you - whether it is after an auto accident or with any of your insurance needs. I love that you know you can count on us! Thank you for this wonderful review and for being such a loyal and wonderful client all these years!! :)"
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Kael Foods Info

December 20, 2023

5  out of  5
rating by Kael Foods Info
"Dena was a pleasure and very professional. The staff was very helpful in making the right choices for me and I feel they truly care about there clients."
We responded:
"We are so grateful and appreciative for your positive review!! I am very blessed to have Dena on my team! We all genuinely care about our clients and give our best to help them with their insurance choices. We are so happy you are pleased with our service!!"
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Joy Sajo

December 19, 2023

5  out of  5
rating by Joy Sajo
"Been with them for couple of years now. No complain. all of their staff esp kristie are very helpful.we are forever grearful for them"
We responded:
"Thank you for your positive review, Joy! Kristie as well as the rest of my team always strive to be as helpful as possible. We are forever grateful to you for trusting us to help you with your insurance. :)"
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Pinky

December 19, 2023

5  out of  5
rating by Pinky
"I’ve had State Farm Insurance for over 33 years with 4 different agents. Denise has been my agent for the past 5 years and is by far the best agent (and staff) that I’ve had!! Both her and her staff are so kind, caring and knowledgeable! Kristie is excellent and takes care of anything I need quickly and efficiently! Roxy, Alex and Dena are great too!! Best State Farm office ever!!"
We responded:
"Aww, thank you so much, Pinky!! Well, you are a gem of a client, and we all adore working with you!! You are a very special part of our State Farm Family, and we look forward to many more years of working together. Kristie, Roxy, Alex, Dena and I appreciate you and all of your kind words. :)"
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Janett Zarate

December 13, 2023

5  out of  5
rating by Janett Zarate
"Denise and her staff are true professionals. They are responsive, friendly and willing to help you make the best insurance choices for you and your family. The team has assisted me with several policies and I could not be happier with the service provided. This is a team worthy of recommendation to family and friends."
We responded:
"Thank you so much, Janett!! You and your family are such lovely clients, and my team and I absolutely enjoy working with you! So happy you are pleased with our service. We look forward to continuing helping you any way we can with any of your insurance needs. Really appreciate your kind words!"